We highly recommend reading the manual of your system. If you don't have one, most can be found online with a simple Google search of the make and model. If you're still uncertain, consider contacting our service department. We can arrange for a technician to visit and guide you through the features of your system and its operation. Understanding how your system works can save you money on both running and maintenance costs in the future. Don't forget to ask the technician about potential faults and what to look out for, so you can be prepared should the unexpected occur.

Firstly, please ensure the batteries are inserted correctly and have not come loose or depleted. You might want to try replacing the batteries to see if this resolves the issue. If the problem persists, attempt to manually turn on the unit. If it remains unresponsive and you feel confident and safe to do so, verify that the circuit breaker in the fuse box is activated. If it's off, switch it back on. Occasionally, there may be an isolation switch on the unit itself. If it's off, turn it back on. After completing these steps, try to turn the unit on and off again using the controller. If the controller continues to malfunction, it's possible that you may need a new controller or there could be a larger issue that requires a technician's attention.

It's a more common situation than you might imagine!

Wondering if you can still use the air conditioner without the controller? Well, it depends on your system. Some units come with a wall control panel where certain functions can still be accessed, while others may only allow you to turn the system on and off.

Here's what you should do:

1. Contact Us: If you've lost your remote controller, give us a call, providing your make and model number. We can help organise a replacement controller for you.

2. Professional Assistance: Occasionally, linking the new controller may require professional assistance. Our technicians are here to support you in case you encounter any difficulties during the process. Feel free to reach out for guidance.

Heating or cooling systems should always be free from obstacles. Please ensure that any obvious obstructions, such as plants, bins, or bikes, are cleared from around the outdoor unit. This will prevent "re-circulation" issues that can impact efficiency and alter airflow temperatures. Always check first to see if something is blocking the unit. If everything appears clear, it may be time to call a technician.

Air conditioners are designed to cool or warm your home, ensuring a comfortable living environment. For optimal performance and energy efficiency, it is recommended to set your air conditioner to a temperature between 22 and 23 degrees during the summer months, and between 19 and 20 degrees during the winter months. Please note that setting the temperature below 20 degrees is not advisable as it may cause the air conditioner to freeze and potentially lead to other system issues.

Sometimes, the issue can be as simple as an incorrect setting. Please ensure that your settings are correct, referring to your product manual for guidance on what is appropriate for your system. It's also important to check that the filter is clean. If you've verified both of these aspects and the issue persists, try resetting the unit. This can be done by switching it off at the power or circuit breaker for 5 minutes (please only interact with your circuit breaker if you're confident in doing so safely), then switching it back on. Allow the system to run for 30-60 minutes to see if the room's temperature changes. If the system still isn't heating or cooling as expected, it's time to schedule a service call.

When your air conditioner initiates a heating cycle, it will initially blow cool air before transitioning to warm air. 

The AC compressor operates continuously until the room reaches the set temperature. At this point, the compressor switches off, but the blower fan in the wall-mounted unit continues to run. During this phase, the AC fan circulates air at room temperature, which may feel warmer.

If the room temperature rises, the compressor resumes operation. The air emitted from the internal unit is then cooled by the condenser coils. This cooling period can last anywhere from a few minutes to over 15 minutes, depending on how long it takes for the room to adjust. Consequently, the air blown during this time will feel significantly cooler.

This process repeats for as long as the air conditioner is running.

Air conditioning units are equipped with a thermostat sensor situated behind the control panel, responsible for gauging the air temperature entering the evaporative coil. If this sensor becomes displaced, your air conditioner may exhibit constant cycling or erratic behaviour. It's essential to note that the sensor should be positioned close to the coil but should not touch it.

Attempting to resolve sensor problems independently is not recommended, as it could potentially lead to further damage to the wiring. If you suspect sensor issues, we advise reaching out to a professional technician for a thorough inspection and necessary repairs.

These might be due to dirty or blocked filters. Regular cleaning or replacement of these filters is highly recommended. Dirty filters can hinder air flow, reduce efficiency, and may even cause the evaporator to ice up. Both disposable filters and electrostatic or electronic filters should be maintained regularly and replaced over time. If your filters seem clean, it might be necessary to have a technician inspect them. The problem could be mould that requires cleaning or a buildup of bacteria on the indoor coil.

If you notice a burning smell from your system, take the following steps:

1. Immediately turn off the system power.

2. Check the filter for cleanliness. A dirty or blocked filter can reduce airflow, causing the fan motor to overheat and produce a burning smell.

3. Clean the filter and allow 30-60 minutes for residual odours to disperse.

4. Restart the system and observe for persistent smells.

5. If the burning odour continues after cleaning the filter, it may indicate issues with the indoor fan motor or motor mounts.

6. Turn off the unit and promptly contact a technician for professional assistance.

Taking these quick actions can help address the burning smell and ensure the safe and efficient operation of your system.

This issue is quite common and there's no immediate cause for alarm. Please ensure that the filters are clean and the indoor unit is free from dirt or grime. If after checking these, the system continues to drip or leak, it's likely that you're dealing with a more serious issue such as a blocked blower wheel or fan blade. These components will require professional cleaning. Regular servicing can typically prevent such problems.

If you notice or hear water leaking from your system, it may indicate a more significant issue that requires professional attention. To prevent clogs, it's advisable to flush out your drains before each summer, ensuring they remain free from blockages. Consider scheduling a regular annual service today.

In colder months, you may find that the air conditioner blows cold air inside and therefore, may have a build-up of ice on the outdoor unit. Depending on the age of the unit, it will most likely have a de-ice function that allows it to monitor the ice build-up on the outdoor unit and will occasionally go into the de-ice mode to clear the ice. The full de-icing mode can last up to 30 minutes. Please do not attempt to turn off the system during this mode to ensure the air conditioner completes its procedures in full. You may also find water around the bottom of the unit outside as the ice melts.

Ducted systems are designed to air condition a specific number of zones simultaneously. To achieve optimal efficiency, make sure to close doors and windows in rooms that are not being conditioned. Additionally, it's advisable to turn off your system before switching zones to minimize the risk of damper motor failure.

In some cases, issues causing malfunctions in ducted air conditioning systems originate not within the main unit but in the ducts. Signs of this may include a noticeable loss in temperature or air pressure. A crucial step in troubleshooting a ducted system involves checking the ducts for potential leaks.

Typically situated in crawl spaces in the roof, ducts can be examined for leaks by safely accessing your home's roof. If you can feel the air flowing throughout the roof space, this might indicate a leak. However, if you're not comfortable locating the leaks in the ducts, we recommend giving us a call. Our technicians possess the expertise to promptly identify and repair duct leaks, ensuring optimal system performance.

Please remember to run your air conditioner for a few minutes before the peak seasons to assess its operation and overall condition. Many overlook this step, only to discover on the first warm day that their system is not functioning. Regular checks and servicing of your system is the most effective way to ensure its efficient operation and minimise the risk of unit breakdown. We provide regular servicing to ensure you're never caught off guard.

Surprisingly, maintaining your heating and cooling system is akin to cleaning your home's floors - it should be done regularly. Filters should ideally be cleaned or replaced every few months, if not monthly. Ensure the system is completely switched off before you begin any work. Dirty and blocked filters can cause your system to work harder than necessary, which could potentially be detrimental to your health.

Consider your heating and cooling system akin to your car; without regular servicing, breakdowns can occur and can be expensive to repair. We recommend having your air conditioner serviced annually. Our technician will suggest deeper cleans if necessary, typically recommended every few years. Ignoring this can lead to unnecessary expenses in both running costs and repairs. Schedule your service today.

If your system unexpectedly stops operating, follow these steps to troubleshoot the issue:

1. Check Filter Cleanliness: Ensure the air filters are clean. If not, clean them and attempt to restart using the controller.

2. Reset the System: If the operation lamp is still flashing, perform a simple reset. Turn off the system at the circuit breaker for approximately 15-30 minutes, then restart it as usual.

3. Inspect for Obstructions: Verify that there are no objects obstructing the air inlet or outlet of the indoor/outdoor unit. Remove any obstacles and try restarting the system. If the flashing light persists, it's time to contact a technician.

4. Contact Us: If none of the above steps resolve the issue and the flashing light continues, please get in touch with us for further assistance. Our technicians are ready to help diagnose and address the problem promptly.

Occasionally, issues causing malfunctions in ducted air conditioning systems stem not from the main unit but from problems within the ducts themselves. Identifying this may involve noticing a loss in temperature or air pressure.

Here's what you can do as part of troubleshooting:

1. Check for Leaks: Ducts, typically found in crawl spaces in the roof, may develop leaks. If you can safely access your home's roof, perform a simple check by feeling the air blowing throughout the roof space.

2. Professional Assistance: If you're not confident about locating and addressing duct leaks on your own, don't hesitate to reach out to us. Our technicians can promptly identify and repair duct leaks, ensuring a high-quality fix for your system.

Several factors can contribute to electrical control failure, underscoring the need for a professional assessment. Potential causes range from interference by rodents or birds on the circuit board to wear and tear on the compressor and fan controls, extending to more intricate issues. To address and prevent such problems, it is recommended to have a thorough examination of electrical connections and contacts during a professional service call, minimising the risk of electrical issues and ensuring optimal system performance.